Active Listening

Learn to fully engage when communicating.Active listening is the foundation of effective communication and one of the key skills a manager needs in order to be successful.The active listener is fully engaged with what a person is saying to them and is able to observe verbal and non-verbal cues and show active listening throughout a conversation.This short e-learning course explores some of the key techniques that can help to build or improve active listening.OutcomesUnderstand what active listening is and how it works● Appreciate the importance of active listening in the workplace● Develop three key techniques for active listening● Use various tools for becoming more effective at communicating● Develop ideas for improving your communication